Cherie Fong

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Activity overview

Latest activity by Cherie Fong
  • Cherie Fong created an article,

    Do I have to pay additional fees to switch plans?

    Not to worry, there are no additional third-party fees or charges to switch from SP to Tuas Power!All of our standard and non-standard price plans are all in and will not consist of recurring month...

  • Cherie Fong created an article,

    Referral Program

    Triple the GoodnessFor giving us the privilege to light up your lives (and homes!), here’s our way of loving you back!With our Loyalty Referral Program, you can refer as many family/ friends to dis...

  • Cherie Fong created an article,

    How do I make payment?

    Tuas Power have tied up with SP Group for our residential customers. For your convenience, your existing payment billing arrangement with SP will remain the same. There is no charge for paper bill....

  • Cherie Fong created an article,

    Will I receive 2 bills after switching to Tuas Power?

    For your added convenience, Tuas Power tied up with SP Group to act as our billing agent.You will continue receiving one bill for all your utilities with Tuas Power’s lower electricity rates!You wi...

  • Cherie Fong created an article,

    How long does it take to switch to an AMI meter?

    SP Group takes approximately 1 month for the installation to happen.The installation itself takes no more than 30 minutes and will cause a temporary disruption to your electricity supply.There is n...

  • Cherie Fong created an article,

    Must I change my meter if I want to switch?

    It is not compulsory to change your meter. Most residential premises today are using Cumulative meters to track electricity consumption.If you prefer to switch to an Automated Metering Infrastructu...

  • Cherie Fong created an article,

    Can I submit my own meter reading?

    It is not necessary to submit your own reading.However, if you wish to be billed on actual meter readings monthly, you may submit your meter readings through below self-help channels:– Using SP Gro...

  • Cherie Fong created an article,

    What is the difference between a standard and a non-standard plan?

    We have both Standard and Non-Standard Plans as part of providing a variety to suit different customers.Our price plans for fixed rates (18 and 36-month contracts) are classified as Non-Standard Pl...

  • Cherie Fong created an article,

    What is PowerDo?

    PowerDO is a discount-off tariff plan that offers a percentage discount off the regulated tariff. No matter how the regulated tariff fluctuates, you are guaranteed savings!

  • Cherie Fong created an article,

    What is PowerFIX

    PowerFIX is a fixed rate plan that let you enjoy price certainty with fixed electricity rates for your contract period.So even if the regulated tariff rates fluctuate, your fixed rate does not, ass...